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Feedback for Restaurants

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A restaurant’s success or failure can oftentimes be dictated solely based on its online reviews. Trigger-happy patrons will give you a one-star review simply for making them wait 5 minutes too long for their table. Although other factors can influence a bad review, most issues can and should be handled while the guest is still on site. Today’s tech-savvy diners are intimidated by face-to-face confrontation and would rather complain online than call over a manager.

Feedback helps solve both problems of delivering private feedback in real-time and allowing diners to express their opinion without the awkward “Can I speak to a manager” request.

A Few Interesting Facts

A recent study by the Huffington Post shows that every half-star increase rating on Yelp equates to 19% more reservations.

According to

  • 61% of customers read online reviews about restaurants before dining
  • 34% of them make decision solely based on online reviews
  • 53% of 18-34 year-olds base their decision on online reviews

According to Service America:

  • 54-70% of consumers will give a business another chance if their issue is resolved
  • That number goes up to 95% if the issue is resolved quickly

Watch the Feedback for Restaurants Explainer Video

Example Feedbacks

Example Feedbacks

How Feedback Works for Restaurants

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